FRESHITIVE FAQ

Shipping

HOW LONG WILL IT TAKE TO GET MY ORDER?

Our exclusive Freshitive collections are available as a PREORDER. Every item is created per order so fulfillment times may vary.

You will be informed in the product description the estimated shipping time of the item. Due to the Covid-19 (Corona Virus) pandemic, we have estimated shipping times of 14-21 business days within the United States from the preorder end date.

 

WHEN WILL I RECEIVE MY TRACKING INFORMATION?

Once your order has been fulfilled, you will receive an email containing your tracking number. It may take up to 48 hours for your tracking number to accurately update.

 

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. There is a flat shipping fee of $50 that will be applied to your order. Keep in mind that you may experience longer delivery times when items are shipped out of the continental United States.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER I ALREADY PLACED MY ORDER?

If you are interested in changing or updating the shipping address of your order please reach out to us at info@freshitive.com. You can change your shipping address anytime before the 7th business day of fulfillment.

Order

HOW DO I PLACE A RETURN OR EXCHANGE?

We do not accept returns or exchanges unless the item purchased is damaged upon receiving the delivery. If you receive a damaged item, please reach out to info@freshitive.com within 48 hours with your order number, a picture of the damaged product, and what you would like to do.

 

HOW DO I CANCEL MY ORDER?

Contact us at info@freshitive.com if you would like to cancel your order. Once your order ships we will not be able to cancel it. Most orders can be canceled before the 7th business day of fulfillment. 

 

WHY DID I NOT RECEIVE AN ORDER CONFIRMATION EMAIL?

Order Confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour. Make sure to check your spam folder!

We often find that incorrectly typed email addresses are often the cause of missing emails.

If you didn't receive your Order Confirmation email, please contact us at info@freshitive.com and we can confirm the email address associated with your order.

Products

CAN I ORDER SOMETHING THAT IS OUT OF STOCK?

No, you are not able to order products that are out of stock. Our exclusive collections are only available for a limited time. We may have re-releases for our most popular products, but that is not guaranteed. Announcements will be made so make sure to check our site frequently, sign-up for our newsletter, or follow us on Instagram so you don't miss out. 

 

CAN I REQUEST A REFUND?

No, unfortunately we will not be able to issue refunds to any orders that are a part of pre-order periods that have been closed. 

_____________________________________________________________________________________________

Can't find a question or answer you're looking for? Fill out the form on our Contact Us page and we will respond as soon as we can!